Deleting or Clearing Errors in a Message Queue

The message queue is used to track errors that occurred during a message delivery. Error messages displayed in the queue indicate the reason the message was not processed (e.g., "cannot connect to the database" indicates that there is a disconnect from the database that needs to be resolved before the information can be processed).

If an error occurs during processing of a queued item, the error must be manually be deleted or cleared by an administrator before it can be processed. Messages can also be aborted, which results in the message being removed from the SmartComm queue.

Follow the steps below to delete a message from the queue or to clear an error from a document message queue. Once an error is cleared, the message is queued for reprocessing

From the SmartSolve Portal page, click the SmartComm tab > Email Notification section > Document Queue section.
Select the applicable Document Queue to view from the Document Message Queue list.
Right-click on the applicable message.
Select the Delete or Clear Error from the list of available options.
Result:
- If the error was deleted, the message is added to the queue and the processing is started over again.
- If the error was cleared the message is added to the queue and the process continues from where the error occurred.