Background Queue Processors

A background queue processor performs a sequence of predefined background operations. The following three background queue processors are supported by SmartComm:

Background Queue Processor	Description
Workflow Queues Processor	The workflow queue manages the records in SmartSolve which have reviews or approvals attached. The following records in SmartSolve are managed by the workflow queue: Audit Management/SmartAudit - Audit and Criteria records NC and CAPA Management/SmartCAPA - Issue records Complaint Management/SmartComplaints - Issue records Document and Change Management/SmartDoc - Document and Change Order records Training Management/SmartTrain - Person records
Escalation Queues Processor	The escalation queue manages the records in SmartSolve which utilize Escalation Policies in SmartSolve. The following operations in SmartSolve use the escalation queue: Audit Management/SmartAudit - Audit and Criteria Reviews NC and CAPA Management/SmartCAPA - Issue Reviews and Task Approvals Complaint Management/SmartComplaints - Issue Reviews and Task Approvals Document and Change Management/SmartDoc - Document Reviews and Change Order Approvals Training Management/SmartTrain - Person Reviews
Activation \| Deactivate Queues Processor (SmartTrain only)	The Activation \| Deactivation queue manages the records in Training Management/SmartTrain which are activated and deactivated. The following operations in Training Management/SmartTrain use the activation \| deactivation queue: Position Activation \| Deactivation Role Activation \| Deactivation Requirement Activation \| Deactivation Person (Actor) Activation \| Deactivation

Background Queue Processor

Description

Workflow Queues Processor

The workflow queue manages the records in SmartSolve which have reviews or approvals attached. The following records in SmartSolve are managed by the workflow queue:

Audit Management/SmartAudit - Audit and Criteria records
NC and CAPA Management/SmartCAPA - Issue records
Complaint Management/SmartComplaints - Issue records
Document and Change Management/SmartDoc - Document and Change Order records
Training Management/SmartTrain - Person records

Escalation Queues Processor

The escalation queue manages the records in SmartSolve which utilize Escalation Policies in SmartSolve. The following operations in SmartSolve use the escalation queue:

Audit Management/SmartAudit - Audit and Criteria Reviews
NC and CAPA Management/SmartCAPA - Issue Reviews and Task Approvals
Complaint Management/SmartComplaints - Issue Reviews and Task Approvals
Document and Change Management/SmartDoc - Document Reviews and Change Order Approvals
Training Management/SmartTrain - Person Reviews

Activation | Deactivate Queues Processor (SmartTrain only)

The Activation | Deactivation queue manages the records in Training Management/SmartTrain which are activated and deactivated. The following operations in Training Management/SmartTrain use the activation | deactivation queue:

Position Activation | Deactivation
Role Activation | Deactivation
Requirement Activation | Deactivation
Person (Actor) Activation | Deactivation